nilalaman sa utak ng isang baliw

February 1, 2012 @ 08:08 AM

Cloud 9

It was Sunday shift, February 29, 2012 when my team leader shook my hand-for an unknown reason.

I've been struggling with my work. I hated solving issues for intermittent sync which sometimes led to no browse issue. Or, authentication which rooted from intermittent sync.

When I was in school days, I really hated numbers- meaning, no Math please! But now? I'm force to understand and check through the loop line test that we do to our client's connection.

What adds more weight to my burden is that, we (I mean like, 75% of our callers are Asian people) get to talk to a lot thick accent from a wide range of mandarin, Japanese, Korean or our crowd favorite, Bahasa Indonesian.

More... I'm not a racist here or whatever but I'm just stating my opinion here. Besides, this is my blog.

I began to miss having a conversation with American or European people. I limited myself not to use the American accent coz I signed a contract and I guess, I have to unlearn and sound the neutral one.

Besides, I'm just using a 'handset' all throughout my calls-so, hello stress to the nth level!

Hindi na tama ito. Napaka hirap at wala talaga akong background sa ISP support. I've been from website, hardware and software support and this? Nasusuka na talaga ako! Idagdag mo pa ang sucky stats ko everytime na magpapadala ng email update ang AHT General namin.

Tangina, naiiyak nalang talaga ako sa byahe everytime na umuuwi ako.

Then my mom said, I should give it a shot. I've been through hell and difficult account so, she somewhat believes in me-which I doubted my skills-really.

So what I did, I keep on reading (during idle times-if permitted, hello?) all the emails that was been sent and are sitting in my inbox for couple of months. I started reading manuals about modems, results in LLT (Loop Line Test), what to do when we encounter this and that, everything that I have in my mail.

I began asking questions to my tenured teammates, senior tech and floor support. I never stop asking those stupid question (coz it will take a while for me to fully understood what I got) to help me move on and internalize what I learned something new.

Then, I'm not sure what happened but somehow I get to embrace the account itself-it's process, client procedures and better adaptation with the results every time I run tools in my monitor.

I get to be more conversational with my clients and I somehow feel their frustration. I'm only human that I get irritated to those people who are special that needs more attention and a lot of patience.

A blast from the past, I get to intertwined my bipolar skills and hell yeah, it worked.

I got a couple of commendations from my clients and that really inspired me to do good and be better.

Now, I then get the idea why my team leader shook my hand out of nowhere (after I read an email update from him) and here's the reason why:

I was in cloud 9 for a split of second.

Kaya ko naman pala eh!

{ music } Ours | Taylor Swift
{ mood } determined

Posted by kidbaliw under what I'm feeling, workikay

kOmEntO

kidbaliw requires comments from Tabulas users only. Please login or register an account.

nilalaman sa utak ng isang baliw

I'm crazy. stubborn. bitch. party animal. bookworm. loves frap. music lover. movie junkie. mall rat. sleeps a lot. enjoys eating. snobbish. blogger. roaming around. naughty. pessimist.

navigate

Home
Profile
Gallery
Favorites
Friends
Friends of
Content
Links
Archives